FAQ

FAQ

Having a problem with any part of our site? Please let us know - we're always happy to help.

HOW DO I PLACE AN ORDER? 
When you see something you like hit the 'add to cart' button. You'll then see your shopping shopping basket. If you want to keep shopping, hit the 'continue shopping' button. If you're ready to checkout, hit the, you've guessed it, checkout button. If you get stuck or there's a problem with your cart, email us at hello@paperplanedesigns.co.uk 

HOW DO I KNOW MY ORDER HAS BEEN RECEIVED?
Once your order is placed, you'll receive a confirmation e-mail. If this doesn't arrive please email us at hello@paperplanedesigns.co.uk 

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
We try to get everything out of the door within a couple of days, usually the next day. Your should receive your order within 3-5 business days. Check out our shipping page

HOW MUCH DOES POSTAGE COST?
Our postage rates are based on the weight of your order - we try to keep them down as much as possible.

WHAT IS THE CAPITAL OF URUGUAY?
Montevideo

HOW DO I RETURN OR EXCHANGE AN ITEM?
We offer a 30-day returns policy. Visit our returns & exchanges page to find out more. 

DO YOU OFFER YOUR PRODUCTS WHOLESALE?
Yes, we do! Please visit www.paperplanewholesale.co.uk to request an account.

WHERE DO YOU GET YOUR PRODUCTS?
Through trial and error and word of mouth from other small businesses, we've built relationships with a small collection of UK-based suppliers and printers to ensure we can offer you the best quality, best value products.

HOW DO I MAKE GUACAMOLE?
Mash some avocado with a big squeeze of lime juice, and pinch of salt, a chopped tomato and as much or little coriander as you like.