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RETURNS & EXCHANGES

Our policy lasts 30 days. If 30 days have gone by since your purchase,
unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same
condition that you received it. It must also be in the original packaging.

  • Additional non-returnable items:
  • Gift cards
  • Downloadable software products


To complete your return, we require a receipt or proof of purchase.

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Refunds

Once your return is received and inspected, we will send you an email
to notify you that we have received your returned item. We will also
notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit
will automatically be applied to your credit card or original method of
payment, within a certain amount of days.

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Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before
your refund is officially posted.

Next contact your bank. There is often some processing time before a
refund is posted.

If you’ve done all of this and you still have not received your refund yet,
please contact us at hello@paperplanedesigns.co.uk

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Sale items

As with full priced items, our policy lasts 30 days. If 30 days have gone
by since your purchase, unfortunately we can’t offer you a refund or exchange.

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Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to
exchange it for the same item, send us an email at hello@paperplanedesigns.co.uk
and send your item to:

Paper Plane
The Old Surgery
4A West End
Exton
Rutland
LE15 8BD

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Shipping

To return your product, you should send your product to:

Paper Plane
The Old Surgery
4A West End
Exton
Rutland
LE15 8BD

You will be responsible for paying for your own shipping costs
for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be
deducted from your refund.

Depending on where you live, the time it may take for your
exchanged product to reach you, may vary.

If you are shipping an item over £50, you should consider using
a trackable shipping service or purchasing postal insurance.
We don’t guarantee that we will receive your returned item.